Privacy Policy

Last updated: October 5, 2026

1. Who we are

MyTaxly Inc. (“MyTaxly”, “we”) provides an online tax return preparation service for individuals and self-employed workers. MyTaxly Inc. is a subsidiary of Keryos CPA Professional Corporation. This policy explains how we collect, use, disclose, retain and protect your personal information, in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Person in charge of the protection of personal information

MyTaxly Inc.
Email: privacy@mytaxly.ca

3. Information we collect

• Contact details: name, email, phone (“Talk to a tax specialist” form, pre-registration form, price simulator, client portal), and, where applicable, the name of the person who referred you.
• Tax information (when you entrust us with your return): social insurance number, date of birth, address, family situation, slips, receipts and other documents needed to prepare your returns.
• Technical information: IP address, browser type, pages visited, through cookies required for the site to work.

4. Why we use it

• To answer your requests and call you back;
• To estimate the price of our services;
• To prepare, review and file your tax returns with your authorization;
• To bill our services and meet our legal and professional obligations;
• To secure and improve the website.

We never sell your personal information. We only send promotional communications if you have consented, and you may withdraw that consent at any time.

5. Consent

By providing your information, you consent to its use for the purposes described above. For sensitive information (tax information, SIN), we obtain your express consent. You may withdraw your consent at any time, subject to our legal obligations.

6. Disclosure to third parties

Your information is only shared with those who need it to provide our services: our professionals, the Canada Revenue Agency and Revenu Québec (filing your returns with your authorization), and our service providers, bound by confidentiality commitments, including for website hosting, email, automated email delivery, anti-bot protection for our forms, payment processing, tax preparation software and the secure client portal.

7. Hosting and transfers outside Quebec

Some of our providers host or process information outside Quebec, including elsewhere in Canada and in the United States. When information is hosted outside Quebec, we first conduct a privacy impact assessment and ensure it receives adequate protection.

8. Retention

We keep your information as long as needed for the purposes for which it was collected and for the periods required by tax laws and professional rules, that is, at least six years after the end of the tax year concerned, then destroy it securely.

9. Security

We apply security measures suited to the sensitivity of the information: encrypted communications (HTTPS), restricted and authenticated access, and staff awareness.

10. Your rights

You may request access to your information, its correction, de-indexing or deletion where the law allows, and the portability of your information. Write to the person in charge (section 2). We respond within 30 days. You may also file a complaint with the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.

11. Privacy incidents

If an incident presents a risk of serious injury, we notify the affected individuals and the relevant authorities as required by law, and keep an incident register.

12. Cookies

The site uses cookies required for it to work. We do not use any analytics or advertising tools. The anti-bot protection on our forms may collect limited technical information (such as IP address and browser type) solely to distinguish people from bots.

13. Changes

We may update this policy. The last update date appears at the top of the page.